Hi! I’m Rea, a detail-oriented Virtual Assistant with 17+ years of experience in operations, customer support, and team management—now specializing in property management and short-term rental support.
I have hands-on experience supporting short-term rental operations, working closely with property owner to ensure smooth day-to-day operations. My role focuses on coordinating requests, managing inquiries, and supporting back-end processes to keep everything running efficiently.
Here’s how I can support your business:
• Supporting the property owner by handling guest requests and resolving issues based on communicated needs and instructions
• Assisting with booking inquiries, property details, and reservation coordination
• Liaising with housekeeping and maintenance teams to ensure unit readiness
• Managing inventory of supplies and ensuring timely replenishment of stocks when needed
• Handling concerns, endorsements, and follow-ups through the proper coordination channels
• Email and calendar management
• Data entry, reporting, and documentation
• CRM tools (Salesforce, Google Workspace, Slack, MS Teams)
Prior to transitioning into operations and leadership, I spent 11 years in outbound sales, promoting health and personal accident insurance products to qualified credit card holders through our local banking partners. This role required building rapport, identifying customer needs, explaining policy benefits, handling objections, and maintaining accurate customer records while consistently achieving sales targets.
In my previous roles as an Operations Supervisor, I managed teams, handled escalations, monitored performance, and ensured high-quality customer service in fast-paced environments. This experience allows me to stay organized, communicate effectively with stakeholders, and manage multiple priorities with ease.
I’m reliable, proactive, and committed to helping property owners save time, stay organized, and maintain smooth operations behind the scenes.
Let’s work together to support and grow your property business!
