Customer service and operations professional with 6+ years of experience supporting customers in the telecommunications and hospitality industries. Skilled in customer support, first-level technical troubleshooting, issue escalation, and service coordination, with hands-on experience in hotel front desk and guest operations in Japan, consistently delivering efficient solutions and maintaining service quality in fast-paced, customer-focused environments. Bilingual in Japanese and English, regularly assisting both Japanese and English-speaking guests.
Verified
