Experienced healthcare operations professional with 7 years in the U.S. healthcare industry, specializing in medical billing and Revenue Cycle Management. Proficient in handling front-end and back-end operations, including processing claims, identifying and correcting claim rejections or denials, applying prompt-pay discounts, managing financial assistance and charity care programs, and setting up recurring or manual payment plans. Skilled in resolving billing disputes, analyzing account statements and payment histories, and providing clear, patient-focused explanations of charges and account activity. Known for attention to detail, strong communication skills, and a commitment to ensuring accurate account management while enhancing patient satisfaction.
