I provide healthcare administrative support with a strong focus on documentation, provider follow-ups, customer service, and data accuracy.
As a Healthcare Customer Service Representative, I managed 30+ member interactions daily, providing accurate information regarding benefits, coverage, and account details while maintaining customer satisfaction and meeting AHT and service-level targets. I documented interactions in real time, took detailed call notes, verified member information, and navigated multiple internal systems simultaneously to deliver efficient support.
In addition to my healthcare experience, I provided administrative support in educational settings by managing schedules, maintaining shared calendars, organizing records, preparing meeting materials, and maintaining student databases with 99% data accuracy.
My tools include Google Workspace (Docs, Sheets, Slides, Drive, Calendar), Microsoft Office, Zoom, Google Meet, Microsoft Teams, Canva, CapCut, ChatGPT, and Grammarly.
I am available for full-time remote work across US (EST/PST), UK (GMT), and Australian (AEST) time zones. I am seeking a long-term opportunity where I can contribute consistently and grow with the organization.
I am known for being dependable, detail-oriented, and highly organized. I take ownership of my work, communicate professionally, and maintain accuracy even in fast-paced, high-volume environments.
