Customer Service and Administrative Professional with 4+ years of experience in the BPO industry, supporting U.S.-based financial, car rental, hotel reservation, and healthcare accounts. Skilled in handling customer inquiries, payments, refunds, reservations, account troubleshooting, prescription refills, and HIPAA compliance. Experienced in using Zendesk, Outlook, CRM systems, and Microsoft Office tools. Also has a background in inventory data processing, invoice management, and sales record tracking. Recognized for strong communication, problem-solving, attention to detail, and the ability to deliver excellent customer support in fast-paced environments. And also I am an E-Commerce Virtual Assistant with over 1 year of experience in product listing, product research, and online store management. I specialize in creating SEO-optimized product listings, researching profitable products, and cross-listing items across multiple platforms to increase visibility and sales.
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