My name is Clarisse Anne Cortez, and I have almost two years of experience as a Customer Service Representative. For one year, I handled Airbnb accounts, providing support for both short-term and long-term bookings. My responsibilities included managing inbound and outbound calls, responding to customer chats, and handling email support while ensuring excellent customer satisfaction.
Throughout my experience, I have developed strong communication, problem-solving, and multitasking skills. I am highly reliable, adaptable, and committed to delivering quality service in every interaction. I also work well under pressure and can efficiently manage customer concerns while maintaining professionalism and empathy.
I am passionate about providing excellent customer support and continuously improving my skills to contribute positively to the company I work with.
I am based in the Philippines (PHT/GMT+8). I am flexible with schedules and can work full-time, including weekends, holidays, and shifting schedules if needed. My typical availability is open, and I can adjust depending on business needs.
