E-Commerce Customer Support Specialist | Zendesk, Shopify & B2B Support

When customers reach out, they want someone who listens, takes ownership, and gets things resolved. That's the approach I bring to every interaction.

Hi, I'm Rhea, an E-Commerce Customer Support Specialist with experience supporting international brands across email, live chat, and phone.

I can help with:

• Customer Service & Customer Experience
• Email, Chat & Phone Support
• Order Management & Tracking
• Returns, Refunds & Exchanges
• Escalation Handling
• B2B Support
• Shopify Store Support
• CRM Management & Documentation
• Customer Follow-Ups & Retention
• Queue Management & Team Support

I have experience supporting an international eyewear e-commerce brand and a fast-paced food service brand, helping customers with order concerns, account issues, product inquiries, prescription validation, and issue resolution.

Tools I've worked with:

• Zendesk
• Shopify
• Gladly
• Salesforce
• Gorgias
• Loop Returns
• LiveChat
• Slack
• Google Workspace

I'm dependable, detail-oriented, adaptable, and committed to delivering professional customer support that reflects your brand well.

If you're looking for a customer support specialist who can communicate clearly, take ownership, and provide a positive customer experience, I'd be happy to support your team.