If you're looking for a Virtual Assistant who understands both customer experience and operational efficiency, I’m here to help. With over 8 years of combined experience in customer service, leadership, and education. I spent 3 years and 6 months in the BPO industry as a Customer Service Representative, Subject Matter Specialist, and Team Leader, where I handled escalations, supported team performance, trained new hires, and helped improve service quality. I also have 5 years of teaching experience, which strengthened my communication, organization, and training skills.
Here’s how I can support your business:
• Customer Support (Email & Chat Support)
• Escalation Handling & Issue Resolution
• Calendar and Appointment Scheduling
• Team Leadership & Performance Monitoring
• Process Documentation
• Administrative Support & Data Management
• Calendar & Email Management
• Report Preparation & KPI Tracking
• Quality Assurance & Process Improvement
• Data entry
• Route Monitoring / Logistics Support
Additional application that can be used.
• Power Point Presentation
• Excel
• Canva
• Photo Editor
I am proactive, detail-oriented, and committed to delivering high-quality work. My goal is to support your business operations, enhance customer experience, and contribute to long-term growth.
