I’m a Technical Customer Support Specialist skilled in DNS management, web hosting setup, email support, and Zendesk, helping businesses resolve technical issues quickly while keeping customers happy. I consistently maintain above 90% CSAT and am expanding my skills in marketing automation to improve workflows and retention.
I help clients troubleshoot technical issues, set up services correctly, and resolve problems efficiently while ensuring a positive support experience. I have handled 30–50 customer cases daily, including escalations, and am proficient in domain configuration, DNS records, web hosting setup, and email troubleshooting. My goal is to ensure smooth technical operations and happy, loyal customers.
Top 10 Skills:
DNS Management – A, CNAME, MX, TXT records, domain configuration
Web Hosting Setup & Configuration – cPanel, Plesk, shared & VPS hosting
Email Support & Troubleshooting – Email deliverability, SMTP, IMAP/POP3
Technical Customer Support – Ticket handling, technical issue resolution
Zendesk Ticket Management – 30–50 daily tickets, including escalations
Customer Retention & Experience – Complaint resolution, CSAT >90%
Domain Setup – Domain pointing, propagation checks
Marketing Automation (Learning) – Integrating support with email workflows
Live Chat & Email Communication – Clear, empathetic, professional messaging
Problem-Solving & Documentation – Knowledge base creation, SOPs, technical guides
