College Undergraduate | 3 Years in BPO | Case Manager - Subject Matter Expert
Dedicated BPO professional with over 3 years of experience, transitioning from high-volume Telecommunications retention to specialized Case Management. Currently a Subject Matter Expert (SME) for a Disability Firm, I excel at coordinating with federal agencies, and clients to ensure seamless case outcomes. I bring a unique blend of persuasive communication skills from my Customer Retention background and the meticulous organizational discipline required for record management. Proven ability to manage complex multi-channel correspondence.
