I am a results-driven professional with over 7 years of experience specializing in high-volume customer support, fintech environments, and specialized Real Estate coordination. I have a proven track record as a Subject Matter Expert (SME) and Tier 2 Support Specialist, where I won multiple awards for maintaining top-tier CSAT scores and operational excellence.
My expertise spans two key industries:
Real Estate Operations: Experienced as both a Transactions Coordinator and Maintenance Coordinator. I have managed the full contract-to-close lifecycle, orchestrated property maintenance work orders, and handled vendor relations using tools like Yardi, Appfolio, and Property Meld.
Customer Support & Fintech: Extensive background in debit card account management, fraud mitigation, and escalation management for major brands like Netspend. I pride myself on being a 'performer' who goes beyond basic tasks to identify workflow bottlenecks and implement process improvements that foster company growth.
