Katrina Penaranda – General & Customer Support Virtual Assistant | 7 Years BPO CS + 2 years in Insurance Company.
Profile Overview / About Me
Hi! I’m a dedicated and detail-oriented General Virtual Assistant with experience in providing top-notch customer support. I specialize in managing administrative tasks, handling emails and data entry, coordinating schedules, and ensuring smooth day-to-day operations for busy professionals and businesses.
With a strong focus on customer satisfaction, I efficiently handle inquiries, resolve issues, and communicate clearly across multiple platforms, ensuring a positive experience for clients and customers alike. I am highly organized, reliable, and adaptable, capable of learning new tools and processes quickly to support your business needs.
Whether it’s managing your tasks, assisting with projects, or providing excellent customer support, I am committed to helping you save time and grow your business. Let’s work together to make your operations more efficient and stress-free!
What I offer?
I’m a passionate and hardworking Virtual Assistant with 7 years of experience in Customer Support and 2 years in Admin tasks at an Insurance company. I love helping businesses run smoothly by managing tasks, organizing schedules, and providing friendly and professional support to clients.
I take pride in being reliable, detail-oriented, and adaptable, always ready to learn new tools and processes to make your work easier. My goal is to make your day-to-day operations stress-free so you can focus on growing your business.
Why Choose me?
You can count on me to be reliable, professional, and dedicated. With 7 years of BPO experience in Customer Support and over a year in administrative tasks, I understand how to handle client needs efficiently and accurately.
I’m not just here to complete tasks. I genuinely care about helping your business succeed. I’m adaptable, quick to learn new tools, and always ready to go the extra mile to make your operations smoother and stress-free.
By choosing me, you get someone who treats your business as if it were their own, ensuring quality, consistency, and a positive experience every time.
Availability
Flexible hours, reliable communication, and eager to support your daily operations.
Let’s discuss your needs and how I can help you stay organized and productive. I’m ready to contribute to your success as both a General VA and an Customer Support VA.
Message me to schedule a quick chat or to request my portfolio/test tasks.
Tools I’m Proficient In:
-Communication & Collaboration: Zoom, Microsoft Teams, Slack, WhatsApp, Email
-Office & Productivity: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Calendar), Trello, Asana, ClickUp, Notion
-Customer Support & CRM: Zendesk, Freshdesk, HubSpot, Salesforce, LiveChat
-File Management & Design: Google Drive, Dropbox, Canva
-Other Skills: Data entry, spreadsheet management, scheduling, administrative support.
Verified
