Experienced and reliable Virtual Assistant with a background in telecommunications customer service, insurance verification, and data entry support. I am skilled in handling customer inquiries, resolving account and billing concerns, processing service requests, and providing professional phone and chat support in fast-paced environments.
In addition, I have experience in insurance eligibility verification, checking benefits, updating patient or member information, and ensuring accurate documentation in systems and databases.
I am highly detail-oriented, organized, and comfortable working with repetitive but accuracy-critical tasks. I can adapt quickly to new tools and processes while maintaining efficiency and professionalism at all times.
Core Skills:
• Telco Customer Service (Billing, Technical Support, Account Handling)
• Insurance Verification & Eligibility Checks
• Data Entry & Data Management
• Email, Chat & Voice Support
• Problem Solving & Customer Issue Resolution
• CRM / Ticketing Systems
• Attention to Detail & Accuracy
I am committed to delivering excellent customer support, maintaining accurate records, and helping teams improve workflow efficiency. I work well both independently and as part of a team, and I always prioritize quality and reliability in every task.
Verified