I am a Customer Service professional with 5+ years of experience delivering high-quality service across live chat, email, and social media platforms. Skilled in troubleshooting technical and account-related issues, managing ticketing systems, and ensuring timely accurate resolutions in fast-paced environments.
Experienced in handling bank operations, including connection issues and overdraft case management, while coordinating with internal teams and external providers to resolve complex concerns. Proven ability to manage multiple customer interactions simultaneously while maintaining strong attention to detail and clear, professional communication.
Proficient in Microsoft Office, Facebook Business Manager, Jotform, and various email and CRM platforms. Adept at social media management and online community engagement, ensuring positive customer experiences and brand consistency.
Adaptable, detail-oriented and committed to continuous improvement, I bring a customer-first mindset and a strong ability to build trust and long-term relationships.
Tools Ive used:
Zendesk
Clarabridge
Jotform
Slack
HTML
Social Media Platforms
Core Skills:
Live Chat Support<8efe80624d780eba0c6493ec45140364>Email Support
Technical Troubleshooting
Ticket Management
Customer Communication & Conflict Resolution
Quality Assurance
Problem-Solving
Digital Support Operations
Social Media Moderation
