Work Experience:
Customer Service Representative (Senior Case Manager) Transformative Digital Customer Experience (TDCX) (Airbnb)
With over five years of dedicated experience in high-volume customer support environments at TDCX and Teleperformance, I have developed the leadership and technical problem-solving skills necessary to excel in this role.
During my 3-years tenure as (AIRBNB) Senior Case Manager at TDCX, I consistently managed complex escalations and provided high-level resolutions for diverse client needs.
•Managed complex customer inquiries and escalations, delivering tailored solutions that enhanced client satisfaction and improved case resolution efficiency.
Real Estate customer Support at (WIPRO) assist client with leasing renewal documents.
I specialize in:
- Helping Host on how to make their listing more competitive
- Optimizing Listings – Increase visibility & bookings
- Maximizing Earnings – Smart pricing & revenue strategies
- Guest Satisfaction – Proven techniques for 5-star reviews
- Handle disputes – Host damage protection & Review removal request
- Automation & Management – Streamlining operations for passive income.
✅ 24/7 Guest messaging & inquiry management
✅ Check-in & check-out coordination
✅ Calendar & reservation management
✅ Pricing & availability optimization
✅ Cleaner & maintenance scheduling
✅ Review management & issue resolution
✅ Listing optimization & administrative support
Why work with me?
✔ Hands-on US Airbnb co-hosting experience
✔ Reliable, responsive & detail-oriented
✔ Cost-effective alternative to full property management
✔ Perfect for busy or remote Airbnb hosts
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