With over 12 years of hospitality management experience and 1+ year of specialized NDIS administrative/compliance support, I bring a rare combination of high-level operational leadership and detail-driven back-office expertise to every role.
NDIS Admin & Compliance (Freelance, 1+ year)
Supported the administrative and compliance backend of NDIS operations using ShiftCare and Astalty, ensuring accuracy and adherence to required standards
Managed documentation and data through Google Workspace (Drive, Docs, Sheets) and OneDrive
Strong attention to detail in compliance-related documentation and reporting
Hotel Management & Supervision (12 years)
Managed and supervised full hotel operations, including staff oversight, guest relations, and day-to-day problem-solving
Proficient in Opera Cloud and Symphony (property management/hotel systems) for reservations and front desk operations
Handled flight bookings and travel coordination via Expedia
Experience with car rental coordination
Used Microsoft Office (Excel, PowerPoint) and Canva for reporting, presentations, and design needs
Cold Calling & Appointment Setting (Part-time)
Comfortable on the phone with prospects and clients, booking appointments and following scripts/processes to hit targets
Tools & Software: Microsoft Office (Excel, PowerPoint), Google Workspace, Google Drive, OneDrive, ShiftCare, Astalty, Opera Cloud, Symphony, Expedia, Canva
I'm reliable, organized, and adapt quickly — whether the job calls for compliance-focused precision, hotel systems expertise, or people-facing leadership.
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