I'm a results-oriented Hospitality Professional with 3+ years of hands-on experience in short-term rental (STR) operations, elite guest support, and physical luxury hotel environments, with hands-on experience working directly with US-based clients remotely across Airbnb, VRBO, and -----------, maintaining a 4.85 guest satisfaction rating and 95% response rate through prompt, professional communication via Google Voice and OpenPhone.
My STR expertise covers the full operational scope — from coordinating cleaners and vetting vendors, managing automated turnovers through Turno and Schlage smart locks, monitoring properties via Ring and Vivint, to protecting listing integrity through strategic Airbnb appeals. I also drive growth through AirDNA and Zillow market analysis, multi-platform calendar management, and local lead generation partnerships offering 10–20% booking discounts.
Beyond operations, I bring strong administrative and digital skills — building SOPs in Notion, creating social media content using Canva and Meta Business Suite, and leveraging AI tools like ChatGPT and Gemini Pro to streamline workflows. My hotel background at Ascott Limited (Citadines) further sharpened my data accuracy, reporting, and cross-department coordination skills.
Whether you need elite guest support, proactive property operations, or a reliable remote partner who takes ownership — I'm ready to help your business grow.
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