I’m an Operations Trainer with 6+ years of experience in customer support, training, and operational process management. I help businesses streamline workflows, train teams, and improve performance by establishing clear processes and leveraging data-driven insights.
Experienced in fleet operations support, repair approvals, workflow monitoring, and documentation using AutoIntegrate, Holman, and eRepair. Skilled in CRM platforms like Zendesk and Salesforce, with strong expertise in SOP creation, QA monitoring, and performance coaching.
Detail-oriented, process-driven, and experienced working with remote teams and global clients. I'm ready to help optimize your operations and keep your team running efficiently.
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