Registered Nurse (PHRN) and USRN (NCLEX Passer – New York Eligible) with over 10 years of combined experience in healthcare support, customer service, sales, and administrative operations. Experienced in healthcare case management, clinical documentation, sales, inbound and outbound calling, customer relationship management, and electronic medical record (EPIC EMR) documentation.
Skilled in patient and customer communication, care coordination, problem-solving, documentation, and maintaining accurate records in fast-paced environments. Adaptable, detail-oriented, and committed to delivering excellent service while maintaining professionalism, confidentiality, and compliance. Seeking remote opportunities in healthcare, medical virtual assistance, customer service, sales, or administrative support.
