I am a dedicated and customer-focused professional with over six years of experience in the BPO industry, specializing in customer service, sales, retail support, and travel advisory services. Throughout my career, I have developed strong communication and problem-solving skills while assisting customers with inquiries, processing orders, and providing effective solutions to ensure high levels of customer satisfaction.
I have experience working with companies such as iQor and Concentrix, where I handled multiple accounts in fast-paced environments. As a Travel Advisor, I assisted customers with flight bookings, reservations, and travel-related concerns, utilizing Global Distribution Systems (GDS) such as Sabre, Spark NDC, and Amadeus to manage travel arrangements efficiently.
I am known for my ability to multitask, work under pressure, and collaborate effectively with teams. With strong time management skills, attention to detail, and a customer-first mindset, I strive to deliver reliable support and contribute to improving customer experiences and operational efficiency.
