A computer engineer with practical experience in IT support, network infrastructure management, and end-user troubleshooting across corporate and government environments.
Gained experience in using HPE Aruba Central for network operations and proficient in ServiceNow for incident, request, and IT asset management.
Provides technical support to end users via email, phone, and remote assistance, troubleshooting hardware, software, and network issues while logging and tracking incidents using ServiceNow.l
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