Results-driven Customer Service and Operations Manager with over 10 years of experience leading support teams, managing eCommerce operations, and optimizing workflows for U.S.-based brands. Proven expertise in Amazon account management, dispute resolution, and supplier coordination, with a strong focus on maintaining customer satisfaction and operational efficiency. Adept at handling high-volume communications through email, chat, and phone while ensuring SLA compliance and top-quality performance. Recognized for leadership, process improvement, and a hands-on approach to problem-solving that drives customer loyalty and business growth.
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