Reliable and detail-oriented Virtual Assistant with over 5 years of experience in customer service, collections, operations, and team leadership. Skilled in administrative support, email and calendar management, data entry, CRM systems, and customer support across phone, email, and chat.
Hands-on experience managing a business Facebook page — creating social media graphics, writing captions, scheduling posts, and growing audience engagement — along with working knowledge of SEO fundamentals, e-commerce operations (including Shopify product listing, inventory, and pricing), and lead/order management.
As a former Team Leader, experienced in monitoring team performance, coaching agents, and achieving operational goals. Fast learner, highly organized, and able to work independently with minimal supervision. Seeking a long-term remote opportunity to support business growth through dependable, well-rounded virtual assistance.
