Certified Salesforce Administrator with over 8 years of combined experience in Salesforce administration, technical support, IT helpdesk, and customer service. Experienced in managing Salesforce cases, maintaining accurate CRM records, supporting business operations, and ensuring timely completion of service requests. Strong attention to detail with proven ability to manage multiple priorities, maintain organized workflows, and deliver excellent customer service
in fast-paced environments. Proficient in Salesforce reporting, case management, Microsoft 365, Google Workspace, and technical troubleshooting.
