I have over 3 years of experience in customer support, e-commerce operations, and administrative workflow management. I specialize in helping businesses streamline operations, improve customer satisfaction, and maintain accurate, efficient backend processes.
My background includes handling customer inquiries, resolving escalations, managing order-related workflows, and light coordination of UGC creator communications and content submissions to ensure briefs, timelines, and deliverables are clearly aligned. I also support cross-functional teams to ensure smooth day-to-day operations.
Core Expertise
Customer Support & Email Management
Virtual Assistance & Administrative Support
E-commerce Operations (Order Processing, Fulfillment Support)
UGC Coordination (TikTok Affiliate Coordinating product shipments to creators)
Escalation Handling & Conflict Resolution
Refunds, Replacements & Account Reviews
Data Entry, Data Validation & Quality Assurance
Documentation, Reporting & Process Tracking
CRM & Ticketing System Management
Cross-functional Coordination with Internal Teams
Technical Support & Troubleshooting
Tools & Platforms
Zendesk
Shopify
Stripe
TikTok Shop
Google Workspace (Docs, Sheets, Gmail)
Microsoft Office (Excel, Word, PowerPoint)
CRM & Ticketing Systems
Canva
Slack
Adobe Photoshop
AI Tools (ChatGPT)
Professional Summary
I bring a strong combination of operational efficiency, customer service expertise, and technical adaptability. I am skilled at managing multiple tasks simultaneously while maintaining accuracy and meeting deadlines. My focus is always on delivering excellent customer experiences, reducing operational friction, and supporting business growth through reliable virtual assistance.
I am proactive, dependable, and quick to learn new systems and processes. I thrive in remote environments where attention to detail, communication, and accountability are essential.
