I am a Technical Support and Customer Experience professional with 3+ years of experience supporting global customers through chat and email. I specialize in non-voice support, handling complex technical issues, escalations, and customer inquiries with efficiency and accuracy.
I have experience troubleshooting networking and smart home devices, providing step-by-step guidance, and ensuring timely resolution while maintaining service quality standards. I am comfortable managing multiple conversations at once and working in fast-paced environments.
In my recent role as a Technical Support Supervisor, I led and coached support agents, monitored performance through KPIs, and created reports to improve team efficiency and customer satisfaction. I also handled escalations and provided real-time support for complex cases.
I am experienced with CRM and support tools and can quickly adapt to new systems and workflows. I am highly organized, detail-oriented, and focused on delivering a seamless customer experience.
I am looking for a long-term remote opportunity where I can contribute to customer support, technical support, or support operations in a non-voice environment.
