High-performing Team Lead and OperaJons Specialist with over 8 years of experience in financial services, property management support, and administrative operations.
Proven track record of leading the #1- ranked team to exceed 100% of performance targets while maintaining a strict 90% Quality Assurance (QA) floor. Expert in strategic negotiations, complex dispute resolutions, and high-volume account management, with a strong focus on delivering exceptional client satisfaction and operational excellence.
