Results-driven professional with 12 years of experience in the BPO industry, progressing from Technical
Support Representative to Team Leader. Proven expertise in customer experience, escalation management,
team leadership, coaching, and KPI performance improvement. Now transitioning into freelancing with a focus
on email marketing and design, proficient in Klaviyo, Canva, and campaign execution. Combines strong
analytical, communication, and problem-solving skills with a growing expertise in digital marketing, AI tools,
and social media. I can do Team Leader relevant tasks and skills or focus just on digital marketing and design. Whichever is the right fit on the available role.
Verified