I am a dedicated Customer Support Specialist with over 5 years of experience in BPO, handling both financial and e-commerce account. I specialized in providing excellent customer service through phone call, email and chat, ensuring customer satisfaction and efficient issue resolution.
I have hands-on experience using Zendesk and I am comfortable handling high volume inquiries while maintaining quality service. I am detail-oriented, a fast learner and can adapt quickly to new tools and systems.
I can help your business by:
- Managing customer inquiries (email/chat/phone support)
- Resolving issues efficiently and professionally
- Providing excellent customer experience
- Supporting daily virtual assistant tasks
I am reliable, hard working and committed to helping your business grow.
