Hello, I am Ceejay Mangalos, a graduate of Bachelor of Science in Hospitality Management. I’ve been in the BPO industry for almost 5 years, providing excellent customer service to guests and customers through calls, chats, and email support. My experience has helped me develop strong communication, problem-solving, and interpersonal skills that allow me to handle concerns professionally and efficiently.
I used to be a working student, which taught me how to manage my time effectively, work under pressure, adapt quickly, and multitask in fast-paced environments. I am highly organized, detail-oriented, and capable of managing multiple responsibilities while maintaining accuracy and professionalism.
I also have experience working as a Virtual Assistant for short-term rental properties, mainly handling Airbnb operations and guest support. My responsibilities included managing reservations, coordinating check-ins and check-outs, responding to guest inquiries, updating calendars, and ensuring smooth daily operations. This experience strengthened my ability to provide a positive guest experience and maintain excellent client satisfaction.
In addition, I worked as a Travel Associate at IGT, where I assisted customers with travel bookings, reservations, cancellations, and schedule changes. I also gained experience as a Chat Support Representative, handling customer concerns, billing inquiries, and account-related issues.
I am eager to continue growing professionally, contribute positively to a team, and use my skills and experience to deliver excellent service and support.
Let’s connect! I’m just a message away and would be happy to help your company grow and succeed.
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