Healthcare Virtual Assistant with experience supporting Aetna healthcare operations, specializing in insurance claims, prior authorization, appeals, benefits verification, and member support. Skilled in handling inbound and outbound calls, coordinating with members and healthcare providers, maintaining accurate documentation, and managing time-sensitive requests. Experienced in using healthcare systems, Microsoft Outlook, and office tools to ensure efficient workflow and quality service. Detail-oriented, adaptable, and committed to providing reliable administrative and patient support in a remote healthcare environment.
