Experienced and service-oriented hospitality professional with over three years as a Restaurant Reservations Officer at Sofitel Dubai The Palm, specializing in handling F&B reservations with efficiency and professionalism. Butler-certified by The International Butler Academy, bringing exceptional communication, sales, and personalized service skills that enhance guest satisfaction and hotel revenue. Strong background in various hospitality roles, including Health Club Attendant and Housekeeping Order Taker at renowned five-star hotels such as Sofitel and Kempinski. Proven ability to manage guest interactions, resolve complaints, maintain high standards, and contribute to team success. Recognized for outstanding performance with multiple honors, including an Employee of the Month nomination and a promotion. Committed to delivering excellence and exceeding guest expectations in every aspect of service.
