Customer Service and Sales Support professional with over 5 years of BPO experience handling international voice accounts. Consistently delivers high customer satisfaction scores (CSAT 80–100%), manages high call volumes, and drives revenue through effective upselling and retention techniques. Experienced 1 year and 5 months Outsource VA in a remote setup environment, highly self-motivated, and able to work with minimal supervision while maintaining quality and productivity. Familiar with CRM, SMART PSS, Video Centrix tools.
