I’ve worked as a Tier 2 service desk analyst at Victra and supported global operations at Nokia. I’m very comfortable with Azure AD, Office 365, networking, and hardware issues. I'm keen on fixing things quickly to keep users productive.
I’ve spent years talking to clients from all over the world. I know how to explain technical issues in a simple way and how to stay calm and helpful, even when a client is frustrated or has an urgent problem.
I document everything clearly in ServiceNow so the team can learn from it, and I’m always looking for ways to use tools like automation to make the helpdesk task more efficient.
I am fully equipped for remote work, with a reliable personal setup capable of handling demanding tasks efficiently. I also have a solar backup system in place to ensure consistent power and minimal disruptions.
My Personal PC Specifications:
Processor: AMD Ryzen AI Z2 Extreme
Memory: 24.0 GB
Storage: 1TB M.2 NVMe SSD
Monitor: 1440p IPS Samsung Monitor 27"
Backup: Lenovo i3 11th gen 8GB/512GB laptop
Internet: Converge Fiber (main internet) and backup jetpack (smart simcard provider)
