Detail-oriented professional with four years of experience as a Customer Service Representative with transferable skills to the sales industry. Highly responsible for customers' needs and always looking to find a solution to customer inquiries and problems. Answer approximately 40+ customer calls in a calm, courteous, and professional manner. Managed incoming and outgoing calls from the center to keep customers informed on the latest product offerings and updates.
Recently, I completed a training program for Medical Virtual Assistance. I am now confident in transitioning into healthcare support. I am eager to apply my training in a real-world clinical environment. I value accuracy, patient privacy, and clear communication, which are essential for success in this role. Always follow HIPAA and privacy guidelines. I am organized, proactive, and committed to providing accurate and compassionate support. I may not know everything yet, but I'm a quick learner, and I'm confident I can contribute positively to your team.
Since I also have a certification and experience as a Caregiver for four years, I know I can give my 100% care for the patient. Proficient in communicating with Adults and children. I am comfortable talking to patients both on the phone and in person.
