I'm a registered nurse and certified medical virtual assistance , with the experience that I have , I developed skills in patient care , handling patient queries and complaints , making referrals , prescription refill with doctors approval , insurance coordination regarding authorization, approvals and denials , I managed the call center messages in daily basis and possess good communication skills as an ofw for so many years I developed working in multicultural nationalities. I am HIPAA certified and knows the important if patient confidentiality.