Experienced BPO professional with nearly six years of industry experience specializing in data management, healthcare records processing, and customer operations. Proven ability to maintain high-accuracy data entry, streamline workflows, and support high-volume operations in fast-paced environments.
Previously served as a Data Entry Specialist and Subject Matter Expert (SME) responsible for maintaining the accuracy and compliance of sensitive healthcare records under strict HIPAA regulations. Acted as a key quality checkpoint for complex cases, provided guidance to tea-----------mbers, and supported process improvements to enhance operational efficiency.
Throughout my career, I have supported voice, chat, sales, and back-office operations, giving me a strong understanding of end-to-end customer and data workflows. My experience includes working with CRM platforms, managing high-volume ticket queues, resolving technical issues, and maintaining precise documentation across multiple systems.
Key strengths include:
• High-volume data processing with exceptional accuracy
• Healthcare records management & compliance
• Process improvement and workflow optimization
• Customer support and technical troubleshooting
• Tea-----------ntorship and operational support as an SME
