A results-driven Customer Experience professional with over three years of experience supporting high-volume service environments, including Tier 2 escalations, fraud support, retention, collections, floor support, and trainer apprenticeship functions. Known for strong problem-solving, empathy-based communication, and the ability to support both customers and teammates in complex situations. With additional training in clinical and educational psychology settings, I bring a people-centered and ethically grounded approach to service, coaching, and collaboration. I aim to be recognized as a dependable, adaptable, and growth-oriented professional who contributes to both performance excellence and positive team environments.
