Hello! I'm Gersom, a customer service and administrative professional with 19 years of experience supporting U.S.-based customers in the healthcare and telecommunications industries.
For the past nine years, I supported Aetna members by verifying insurance eligibility and benefits, determining prior authorization requirements, explaining insurance coverage and billing, coordinating with healthcare providers, scheduling appointments, and maintaining accurate documentation while complying with HIPAA regulations.
Throughout my career, I've developed strong skills in customer service, administrative support, data entry, documentation, scheduling, and problem-solving. I enjoy working in fast-paced environments, learning new systems, and providing reliable support to both customers and tea-----------mbers.
I'm comfortable communicating by phone, email, and chat, and I have extensive experience supporting U.S.-based clients and working overnight shifts.
I am currently seeking remote opportunities in customer service, healthcare support, insurance verification, administrative assistance, scheduling, operations support, or virtual assistance.
If you're looking for someone who is dependable, organized, eager to learn, and committed to delivering excellent service, I'd love the opportunity to work with your team.
Verified
