Experienced Appointment Setter and Customer Service Specialist with hands-on expertise in Athenahealth and a strong background supporting operations at KSF Orthopedic Clinic in Texas. Highly skilled in patient scheduling, referrals verification, insurance eligibility checks, and managing high call volumes with accuracy and efficiency. Adept at handling both inbound and outbound calls, coordinating with healthcare providers, and ensuring seamless patient experiences. Known for strong attention to detail, and the ability to resolve concerns promptly and professionally. Committed to delivering high-quality patient care while maintaining productivity, accuracy, and a positive customer service approach in a fast-paced healthcare environment.
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