Need someone who can handle customers smoothly while keeping your operations organized and efficient? That’s exactly what I do.
With over 1.6 years of experience in customer support and administrative work, I’ve handled high-volume interactions, resolved customer concerns, managed CRM documentation, and supported daily operations through accurate reporting and workflow coordination. Additionally, I've worked in a coaching role, helping improve team performance, tracking key metrics, and maintaining organized systems to support overall efficiency.
I’m known for being proactive, dependable, and easy to work with. I focus on clear communication, fast problem-solving, and making sure both customers and teams feel supported.
What I can do for you:
Customer support, Benefit Inquiry, Claims (Medical, Prescription, Dental), Billing and Reimbursement, Prior Authorization and Appeals, Product Tracking, CRM documentation, Admin support
Tools I can use:
CRM/EMR systems, Google Workspace, Microsoft Office, Excel dashboards, Trello, Asana, Zoom, Microsoft Teams, AI tools
If you're looking for someone who can step in, take ownership, and deliver consistent results, feel free to send me a message. I’d be happy to connect and support your business.
