As an Xfinity Customer Representative, I leveraged tools such as Einstein 360, SAP, IVR systems, CRM dashboards, and chat/email support platforms to efficiently manage customer accounts, troubleshoot service issues, and process payments. I honed strong communication, problem-solving, and sales skills, consistently handling high call volumes, resolving technical challenges, upselling services, and maintaining customer satisfaction while ensuring full compliance with company policies.
Handled Medicare Supplement (Medigap) sales and education by contacting prospects via cold calling, outbound dialing systems, and CRM platforms to explain plan options, verify eligibility, and qualify leads. Utilized tools such as Five9, Salesforce, and CRM dashboards to track interactions, schedule appointments, and maintain accurate records while ensuring compliance with federal and state regulations. Developed strong communication, persuasion, and customer service skills, consistently meeting lead conversion and appointment-setting targets.
