----------- -----------, RN, MSN – Virtual Assistant / Healthcare & Administrative Support
SUMMARY
MEDICAL SCRIBE FOR A CLINIC WHO HANDLES DISABILITY CASES.
Experienced Virtual Assistant and Registered Nurse (MSN – Adult Health) with 2+ years in clinical, pharmacy, and administrative support. Skilled in managing calls, emails, client inquiries, scheduling, telehealth coordination, and record keeping. Proficient in AI tools (ChatGPT), CRM systems, EMR/EHR workflows, Google Workspace, Microsoft Office, and digital communication platforms. Reliable, detail-oriented, and professional, with experience in remote client support and confidential information management.
KEY SKILLS
Client Communication: Calls, emails, messaging, lead screening
Administrative Support: Scheduling, data entry, record keeping, task management
Telehealth & Healthcare Support: Patient intake, appointment follow-ups, prescription coordination, medical documentation
AI & Productivity: ChatGPT, Canva, email proofreading, content refinement
CRM & Tools: HubSpot, Trello, Google Workspace, MS Office, Zoom, RingCentral, Slack
Professional Attributes: Detail-oriented, proactive, reliable, confidentiality-focused, works independently
TOOLS & PLATFORMS
EMR/EHR Systems (Practice Fusion)
Microsoft Teams, Google Workspace, MS Office, Zoom
ChatGPT, Canva, Slack
HIPAA Compliance & Secure Remote Work
PROFESSIONAL EXPERIENCE
Virtual Assistant, Pharmacy Assistant – Itawes Pharmacy | 2023 – Present
Managed incoming customer inquiries via phone, email, and social media professionally.
Scheduled appointments, handled inventory tracking, and maintained administrative records.
Used ChatGPT to proofread and refine email communications, improving accuracy and professionalism.
Boosted online engagement through social media posts and client interaction.
Completed Virtual Assistant Apprenticeship – FHMoms Academy (2025) and Udemy training to enhance productivity and VA skills.
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Virtual Healthcare Assistant (Professional Preparation) | Jan 2025 – Present
Simulated EHR navigation, telehealth documentation, and patient scheduling tasks.
Applied virtual assistance skills in email correspondence, client communication, and task organization.
Built on formal VA training to enhance workflow efficiency and professional support.
