Dedicated and results-driven Healthcare Operations Leader with over 7 years of experience in high-stakes BPO environments. Proven track record of career progression from front-line Customer Service Representative to Subject Matter Expert (SME) for international project launches, and currently serving as a Team Leader. Expert in driving operational excellence through data-driven coaching, rigorous HIPAA compliance, and strategic client relationship management. Adept at transforming complex healthcare metrics into actionable business insights while fostering a culture of empathy and high performance.
