With over 20 years of progressive experience in the BPO industry, I have built a career leading operations, optimizing business processes, improving customer experience, and managing high-performing teams. My background includes Operations Management, Workforce Management, Customer Service, Sales, Billing, Accounts Payable Support, CRM administration, and cross-functional leadership.
I also have knowledge of U.S. Freight & Logistics operations, including FTL, LTL, Intermodal, Drayage, Dispatch Coordination, Load Planning, Transportation Management Systems (TMS), DAT Load Board, Truckstop, carrier communication, and shipment coordination, allowing me to confidently support transportation and logistics teams.
I am highly organized, detail-oriented, and adaptable, with a proven ability to coordinate operations, manage multiple priorities, solve problems efficiently, and build strong relationships with customers and stakeholders. Whether supporting daily operations, coordinating teams, or assisting executives remotely, I am committed to delivering excellent service and contributing to business success.
I am currently seeking remote opportunities where I can leverage my extensive operations leadership experience while continuing to grow in Operations, Freight & Logistics, Customer Support, or Virtual Assistance.
