I am a Medical Virtual Assistant with 1 year and 3 months of experience supporting U.S.-based healthcare practices, with exposure to patient coordination, insurance verification, scheduling, and medical administrative support. I am experienced in working in fast-paced, high-volume environments while maintaining accuracy, compliance, and strong patient communication.
My core responsibilities include patient enrollment into electronic systems, collecting and verifying insurance details, and ensuring accurate and updated patient records. I coordinate scheduling for follow-up visits, CT scans, and sleep studies while managing patient flow efficiently to support clinic operations.
I also handle prior authorization tracking and follow-ups to ensure timely approvals and reduce delays in patient care. In addition, I assist patients in understanding insurance coverage, including out-of-network benefits, to support clear communication and proper care navigation.
I manage approximately 70–80 inbound and outbound calls daily, depending on case volume, while also communicating with patients via email. I ensure all medical documents, including CT scan reports, are accurately uploaded into patient charts in compliance with documentation standards.
I was recognized as Top Scheduler of the Month, successfully scheduling 360–380 patients per month, demonstrating strong productivity, organization, and consistency in meeting performance targets.
I am committed to delivering efficient, patient-centered administrative support while maintaining HIPAA-compliant communication and contributing to smooth healthcare operations for U.S. providers, particularly in Florida-based healthcare settings.
