Education
• Graduated Bachelor of Science in Business Administration, Major in Financial Management, Cum Laude (2024)
Professional Experience
• Customer Support Representative / Technical Support (2022–2025)• Delivered frontline assistance to clients, resolving technical and service-related concerns with efficiency and empathy.• Specialized in escalation handling, ensuring customer satisfaction and timely resolution of complex issues.• Developed strong communication and problem-solving skills in a fast-paced environment.
• Copywriter II (2025–2026)• Crafted compelling written content for marketing campaigns, product launches, and brand communications.• Balanced creativity with clarity, producing copy that resonated with diverse audiences.• Collaborated with cross-functional teams to align messaging with organizational goals.
Part-Time Roles
• Social Media Manager• Managed online presence and engagement strategies across multiple platforms.• Designed and executed content calendars, boosting visibility and audience interaction.• Applied analytical insights to optimize campaigns and strengthen brand identity.
• TikTok Seller / Affiliate• Produced and edited original photos and videos to promote products and affiliate partnerships.• Leveraged TikTok trends and creative storytelling to drive engagement and sales.• Balanced content creation with marketing strategies to maximize reach and conversion.
Core Strengths
• Strong foundation in financial management and business administration.• Skilled communicator with expertise in customer relations, technical troubleshooting, and content creation.• Creative strategist with experience in social media management, affiliate marketing, and copywriting.• Proven ability to balance analytical thinking with creative execution.
