Hi! I'm Angelica — Motivated and detail-oriented aspiring Virtual Assistant specializing in eCommerce Shopify store management. While I do not have direct experience as a Shopify Virtual Assistant, I possess strong knowledge of Shopify procedures, including product listing, inventory management, order processing, and customer support.
I bring over two years of experience as a Retail Sales Associate and Cashier, where I developed strong skills in product handling, data entry, customer service, and transaction management. Additionally, my background in Hotel and Restaurant Management has enhanced my ability to communicate effectively, stay organized, and deliver excellent service in fast-paced environments.
I am highly adaptable, quick to learn new systems, and committed to providing accurate and efficient support. I am seeking an opportunity to apply my knowledge, grow my skills in eCommerce, and contribute to the success of an online business.
WORK EXPERIENCE:
Customer Service Associate — Front-line client support, complaint resolution, and customer satisfaction.
Handled high-volume customer inquiries across in-person, phone, and digital channels.
Resolved complaints with professionalism, turning difficult situations into positive outcomes.
Maintained accurate records and consistently met service quality standards.
Sales Associate — Product promotion, upselling, and achieving sales targets.
Guided customers through product selections to match their needs and budget.
Consistently met and exceeded monthly sales targets through consultative selling.
Built rapport with repeat customers to drive loyalty and referrals.
WHAT I CAN DO FOR YOU:
-Shopify Store Management
Store setup, product listing, and day-to-day operations management
Order tracking, fulfillment coordination, and inventory monitoring
Customer inquiry handling and post-purchase support within the store
Basic app setup, troubleshooting, and store optimization
-Customer Service Support
Professionally handles customer inquiries, complaints, and follow-ups
Drafts scripts, templates, and response flows for consistent brand tone
Brings real-world customer service experience from retail and healthcare
Empathetic, patient, and solution-focused in every interaction
WHY CHOOSE ME:
My hospitality and retail training means I genuinely understand people — what they need, how they feel, and how to make them feel heard.
I've worked in fast-paced, high-pressure environments. Deadlines and multi-tasking are not a problem.
I bring both creative and operational thinking — I can write your content and make sure your store runs smoothly.
I'm a reliable communicator. You'll always know where things stand.
I'm here to grow with your business long-term, not just check tasks off a list.
AVAILABILITY & WORK SETUP:
-Open to full-time, part-time, and project-based roles
-Available for remote work across different time zones
-Comfortable with async communication via Slack, email, or Notion
-Ready to onboard quickly and hit the ground running
