Three years in BPO taught me one thing, customers remember how you made them feel, not just whether their issue got fixed. I've handled up to 100 email, chat, and inbound call interactions daily. I've taken on Tier II escalations, worked as an SME, and trained as a Team Lead, so I know support from every angle, not just the front line. At Support Zebra, I was coaching agents and keeping clients updated on team performance. At Ubiquity, I was the go-to person for complex financial escalations. I didn't just answering calls. I owned the outcome. Now I'm taking all of that into remote work. If you need someone who already knows the job, hits the ground running, and keeps your customers happy, I'm available full-time across US, UK, and AU time zones. Available now: -----------
