A highly skilled professional with extensive experience in BPO operations management, inbound and outbound sales, and customer support. Proven expertise in cold calling, email and chat support, intake specialist roles, and medical insurance processing. Adept at driving business growth, enhancing customer satisfaction, and leading teams to achieve operational excellence.

I am a highly motivated professional with a proven track record in BPO operations management, outbound and inbound sales, and customer service excellence. As an experienced Intake Specialist, I have successfully handled inbound and outbound calls, conducted effective cold calling, and processed medical insurance claims. My expertise in email support and sales strategy has driven growth and customer satisfaction. Let's connect to explore how I can contribute to your team.